Stifel Charity Classic Store Return Policy
All merchandise offered through the Stifel Charity Classic Store is custom-decorated specifically for each submitted order. Because these products cannot be returned to general inventory, all orders are considered final sale.
Returns and Exchanges Are Not Available For:
- Incorrect size selected by the customer
- Incorrect color selected by the customer
- A change in product preference
- Duplicate orders placed by the customer
- Incorrect quantity selected by the customer
- An incomplete or incorrect shipping address
- Normal variations in product color, material, or decoration
- Minor decoration differences within customary production tolerances
Customers are responsible for reviewing all product selections and sizing information before submitting an order.
Eligible Product Issues
A return, replacement, or other corrective action may be considered when an item is received:
- Damaged
- Defective
- Incorrect
- Incorrectly decorated
- Different from the product or selection shown on the submitted order
Reporting a Product Issue
Product issues must be reported within three business days of receiving the shipment. All notifications can be sent via the "Customer Service" link found in the footer.
The email must include:
- Order number
- Customer’s full name
- Email address used to place the order
- Description of the issue
- Name of the affected product
- Photograph of the complete product
- Close-up photograph showing the damage, defect, or production issue
- Photograph of the shipping carton or packaging when the shipment arrived damaged
Requests that do not reference an order number may take longer to review.
Keep the Product and Packaging
Customers should retain the affected merchandise and its original packaging until the issue has been reviewed.
Merchandise should not be returned without prior authorization and return instructions from the customer-service team. Unauthorized returns may not be accepted or credited.
Resolution
Each eligible product issue will be reviewed individually. Depending on the nature of the issue and product availability, the resolution may include:
- Replacement of the affected item
- Correction of the affected item
- Refund for the affected item
- Another mutually agreed-upon resolution
The appropriate resolution will be determined after the submitted information and photographs have been reviewed.