When is the Stifel Charity Classic Store open?
The store will be open from September 7 through September 18, 2026. Orders must be submitted before the store closes on September 18. Orders cannot be added through the store after the ordering window has closed.
When will my order enter production?
All orders will enter production after the store closes on September 18. Orders are collected throughout the ordering window and then produced together after the store closes.
Will my order arrive sooner if I place it on September 7?
No. Placing an order earlier in the ordering window does not result in earlier production or delivery. All orders are released for production after the store closes on September 18.
When should I receive my order?
Orders are expected to be delivered by October 14, 2026. This date is based on the anticipated custom-production schedule and standard USPS Ground transit.
How will my order be shipped?
All orders will ship using USPS Ground service.
Can I pay for expedited shipping?
No. Expedited production, expedited shipping, and shipping-method upgrades are not available for this store.
All orders will follow the same production schedule and will ship using USPS Ground.
Will I receive tracking information?
Yes. Once your order ships, tracking information will be sent to the email address you provided at checkout.
Please check your spam or junk folder if the shipping notification does not appear in your inbox.
Can I change my order?
Order-change requests must be submitted before the store closes on September 18. Click the "Customer Service" link in the footer and include your order number and the requested change.
Changes cannot be made after the store closes and the order has entered custom production.
Can I cancel my order?
Cancellation requests must be submitted before the store closes on September 18. Once the ordering window has closed and production begins, orders cannot be canceled because the merchandise is custom-decorated for each shopper.
Can I change my shipping address?
Address-change requests should be submitted before the store closes on September 18. Click the "Customer Service" link in the footer and include your order number, original address, and corrected address.
Address changes cannot be guaranteed after the store closes or production begins.
Can I return my order?
No. All products are custom-decorated for each submitted order and are considered final sale.
Returns will only be considered when an item is received damaged, defective, incorrect, or produced differently from the submitted order.
Can I exchange an item for another size?
No. Size exchanges are not available because each product is custom-produced based on the size selected at checkout.
Please carefully review the available sizing information before submitting your order.
What should I do if my item arrives damaged?
Click the "Customer Service" link in the footer within three business days of receiving the shipment.
Include:
- Your order number
- A description of the damage
- A photograph of the complete product
- A close-up photograph of the damage
- A photograph of the shipping packaging
Please retain the product and packaging until you receive further instructions.
What should I do if I receive the wrong item or the decoration is incorrect?
Click the "Customer Service" link in the footer within three business days of receiving the shipment.
Include your order number, a description of the issue, and clear photographs showing the product and the incorrect decoration or item.
What happens if I selected the wrong size or color?
Returns and exchanges are not available for incorrect sizes, colors, or other customer-selection errors.
Customers are responsible for reviewing all selections before submitting an order.
Who should I contact with questions?
Click our "Customer Service" link and complete all fields, and don't forget to include your order number if needed.
When contacting customer service about an existing order, always have your order number as part of the communication to help expedite the nature of your